Tell us when something has gone wrong.
We want to understand your concern and put matters right where we can.
How to contact us
Email contact@fundingforbusiness.co.uk with “Complaint” in the subject, or call 01793 625083. Include your name, relevant business, what happened and the outcome you would like.
What happens next
We will review the concern, ask for any information needed and explain our response and any proposed action. If further investigation is needed, we will let you know. Please avoid sending sensitive documents until we explain how to provide them.
Provider or portal complaints
If the concern relates to Swoop, a lender, investor or another provider, it may need to be handled through that organisation’s complaints process. Tell us who is involved so we can help identify the appropriate contact.
If you remain dissatisfied
Ask us to review our response and explain what remains unresolved. Any external escalation route depends on the organisation, service and your eligibility; a right to use the Financial Ombudsman Service should not be assumed for every business-funding enquiry.
Data protection concerns
You can also raise a data protection complaint with the Information Commissioner’s Office.